Unit is on, press and hold the reset button for 2 minutes. My wd my book external drive, i can access it, and only a few files are visible, most of the folders which used to have files in them show 0 bytes and are empty. After the scanning process is finished, the recovered file type will appear on the left side of the window. The wd my passport for mac is not showing up in finder nor in disk utility. How to back up your computer automatically with mybook live and.
To reset the admin and dhcp on a mybook do the following. Never asked me if i wanted to use macs time machine software instead of its smartware. The program to restore is password protectected and we have no way of getting that information. Then i attempted a firmware update, which failed, and my desktop computer no longer recognized the drive. My book essential edition is a small, elegant, and easytouse usb external hard drive. Apple support and wd support are both worthless here, nowhere i got to find a hint about this, but after timeless hours spent on rebooting, fixing permissions and other useless tricks, i found out that. Time machine always shows back up delayed this machine couldnt complete the backup to my book for mac. Doubleclick the my book icon, and then doubleclick the. I have a wd my passport and this problem does not exist. You can use this software to regain access to all types of files like doc, docx, xls, xlsx, ppt, pptx. Thisll be the first external hd ive owned that has been mac plug and play. He answered in a thorough and timely manner, keeping the response on a level that could understand. Can i connect the wd mybook to the mac and read restore files from the backups made.
If your product is not listed above, please visit the product page. Moving mybook from pc to mac use my book live duo wd. When you started with the process, you unfortunately faced a system shutdown that caused the loss of your valuable files from the corresponding drive. My book drive, with the wd backup, wd drive utilities, and wd security software.
Wd my book live duo nassystem mit festplatte 4tb 8,9 cm 3,5 zoll, doppellaufwerk. For information about optional accessories for wd products, visit. A line of external hard drives by western digital, styled after hardbound books. There is a video after that you can watch as extra help. How to reformat western digital portable hard drive. Then click on recover and check on files you want to restore.
The key here is that you need access to an admin user account. Your my book drive is formatted as a single ntfs partition for compatibility with all updated windows operating systems. The following wd my book data recovery guide is done with recoverit data recovery for windows. My book essential edition user manual getting started 1 getting started thank you for purchasing this wd product. How to reset wd my book essential and start install over. Youll find below the ten quick steps, using words and pictures. Now the unit is off and your still hold the reset button in.
If you have a mac, you can get mac version to follow similar steps to recover your lost data from wd my book external hard drive. For mac computers, go to the apple menu and select software update or app store. My book for mac external hard drive, with the wd security and wd drive utilities software usb 3. Wd my book essential drive not recognized on my mac. The best external desktop drive is the wd 4tb my book desktop external hard drive usb 3. Wd my book home edition 1 tb bought from costco last week. After the drive erase operation completes, go to support. Available in various editions from essential, to premium to world edition. To format a western digital my passport external hard drive in. How to reinstall macos from macos recovery apple support. Our latest edition formatted for mac now features visual, easytouse, automatic, continuous backup software and drive lock security protection, plus, if you prefer. Connecting the my book duo device getting started with the wd software doubleclick the wd apps setup file that appears in the listing for the device in your computers file management utility to display the wd apps setup wizard. We recover all models of western digital drives including laptop, notebook, desktop, external and portable usb hard drives. Insert your paperclip into the hole and depress the reset button.
When i highlight all the files and folders, it shows about 8. It wont format with disk utility under mac os extended journal. Converted to ntfs file system and loaded the device with data. Welcome to your my passport for mac portable hard drive.
If you have a network problem, forget admin password, or are unable to access you wd my cloud, a hard reset could solve your problem. My book duo user manual about your wd storage device 3 kit contents as shown in figure 1, your my book duo device kit includes the following. Never asked me if i wanted to use mac s time machine software instead of its smartware. You store your vital data in the wd my book hard drive, if you encountered the data loss, you. Western digital hard drive data recovery definitive guide. Wd my book mac edition 2tb external desktop hard drive usb. Purchased 500gb wd my book essential last night to use as backup for macbook pro. Requires you to type your password to unlock the drive when you restart your computer or.
Since the unlocker will not show up, the hard drive will remain unseen by the mac. Whether you need to know how to format wd my passport for your mac. Format wd my passport for mac and pc with ms dos fat 32 or. They use some weird custom drive format that cant be read by osx or ubuntu. How to backup and restore your computer using time machine. The only way i can format it is via wd software wd drive manager, since my model is the 2tb raid. Learn how to use macos recovery to reinstall the mac operating system on your builtin drive or an external drive. The expert answered my mac question and was patient. How to recover wd my book studio hard drive on mac. Wd drive utilities lets you configure, manage, and diagnose your western digital external drives.
Please make sure that your wd my book external hard drive can be recognized by your computer. Using the western digital my book hard drive facilitates our lifes, you can take your favourite media data or any important files to anywhere when you need them. Apple sell the western digital mybook on their website, but not the networked. If you did, then next time you plug the wd mybook to the mac, the wp unlocker will not start automatically it is a glitch i have seen only with the mybook. Western digital my book is a sleek series of western digital wd external hard drives. Enclosed in sleek, cooltothe touch aluminum the premium aluminum enclosure perfectly complements your mac computer and the sleek, booklike design allows two or more my book drives to nestle neatly together like volumes on a shelf. After installing mavericks gm my wd my book studio ii has lost all data time machine backup and was reset to.
At the end of the first 60 secs, plug the power cable back in and continue to hold the reset button for the remaining 60. Equipped with wd backup software for windows and apple time machine compatibility for mac, the my book desktop hard drive can back up your photos, videos, music, and documents. The wd my book is ready to go with time machine or superduper. One such eminent utility is yodot mac data recovery that can be employed on mac computers to restore data not only from wd my book studio hard drive but also from other models of hard drives like seagate, apple, lacie, iomega and many others. Installed a wd my book for mac last week and it doesnt seem to be working properly. How to format wd external drive for mac apple community. I have changed the password on it months ago and have forgot it. If you share your mac with friends or family members and they forgot their password, odds are youll be able to reset it for them. When contacting wd for support have your wd product serial number, system hardware, and system software versions available. During install it said there was updated software and did i want to install it. Seagate backup plus hub 4tb external hard drive desktop hdd usb 3. Wd 2tb my book for mac desktop external hard drive usb 3. Is there any fast way to reformat the wd portable hard drive and erase all the data on the hard drive. Follow the tutorial in this article to fix the issue and recover lost data from not showing upnot working wd hdd without data loss.
If youre running a newer computer, youll see a huge speed increase thanks to usb 3. I have used the wd smartware to create backup copies of a lot of files from my windows machine on the mybook. Fix wd my passport for mac not showing upnot working on mac. This article explains how to reset a my book live and my book live duo. Western digital my book essential 2 tb with a power button and.
My book for mac smart backup and storage our bestselling my book for mac external drive is an elegant, highcapacity storage solution for all the chapters of your digital life. How to recover files from wd my book external hard drive. Excellent way to perform western digital my book partition. Western digital my book duo user manual pdf download. Password protection the my book drives builtin 256bit aes hardware encryption with wd security tools helps keep your content private and safe. Downloads download software and updates for your wd product at.
Wd smartware software and disk image on your my passport drive. Finally click on ok to recover files from wd my book external hard drive easily. This drive connects directly to your mac through usb. You can scan for errors as well as check for increases in temperature, noise, or read and write errors, which can. If a wireless network is available, you can choose it from the wi. My book drive, with the wd backup, wd drive utilities. As shown in figure 1, your my book for mac disk drive kit includes. Just plug it in and save your valuable data, music, photos, and movies. That appears to have worked however it did not reset my password. Disk drive format your my book essential drive is preformatted as a single ntfs partition for compatibility with all updated windows operating systems.
Please select the product for reset instructions wd support. About the drive features about wds online learning center package contents system requirements. West digital hard drives, such as wd my passport for mac, wd elements, or wd easystore, are trusted by a large number of users to store the massive amounts of. I think it is necessary to reformat the wd portable hard drive and permanently erase my private data. I lost files from my wd my book hard drive think of a case wherein you just plugged in your wd my book external drive to your system, in order to carry out a data transfer. Got a wd my book essential smartware, need to reset. Western digital my book troubleshooting, repair, and service manuals. For mac computers, go to the apple menu and select software update. I tried the advice in this blog and i called western digital with no success. On other note, i did experienced some issue with my new hitachi xl2000 2tb hd. Her files are backedup on a wd my book essential external hard drive. My book duo device, with wd smartware pr o, wd drive utilities, and wd security software usb 3. Interestingly, ive just unboxed my new 6tb my book, installed the wd discovery app on my mac, and the drive is already formatted to exfat.
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